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Try Hello Flora risk-free with our 30-day money-back guarantee. If you are not satisfied, contact our Customer Service team within 30 days of delivery to request a refund. The guarantee applies to one-time purchases and subscription orders, including opened products.
Please reach out to us with your order number for authorization and return instructions.
If you received a product different from the one that you ordered, we truly apologize for the mistake.
Please reach out to us here and we’ll be sure to get you the Hello Flora® product you ordered!
Processing returns happen within 24-48 hours of receiving the shipment at our warehouse. Please provide customer service with your tracking number. However, depending on your bank, credit card refunds usually take 5-10 business days to appear on your statement.
Contact customer service here to see if your order is eligible for a return and to learn how to start the return process.
Refused packages will not be accepted as a valid return, and they will not qualify for a refund. To ensure a smooth return process, customers must follow our return policy by contacting our Customer Service team for authorization and shipping items back using the provided instructions.
Try Hello Flora risk-free with our 30-day money-back guarantee. If you are not satisfied, contact our Customer Service team within 30 days of delivery to request a refund. The guarantee applies to one-time purchases and subscription orders, including opened products.
Please reach out to us with your order number for authorization and return instructions.
Try Hello Flora risk-free with our 30-day money-back guarantee. If you are not satisfied, contact our Customer Service team within 30 days of delivery to request a refund. The guarantee applies to one-time purchases and subscription orders, including opened products.
Please reach out to us with your order number for authorization and return instructions.
We accept Visa, Mastercard, American Express, Discover, and JCB. Note, cards issued by local banks that do not carry one of these logos will not be accepted by our global processing service.
Use any payment method on the growing list of ways to fund a PayPal account in your country. Once you have funded your PayPal account, you can use our single-click PayPal express feature to speed through checkout.
All transactions submitted are encrypted with 128 SSL software which encrypts information you input to protect it from interception by outside parties. Hello Flora® uses secure methods for payment, like Shopify checkout and PayPal. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information, and shipping/billing information are confidential and safe.
When possible, payment methods such as Shopify and PayPal will try processing your payment in your local currency. There are however some limitations and special cases in which we will have to charge your card in USD. In those cases, the conversion is handled by your financial institution.
As you proceed through checkout and confirm your shipping details, any applicable taxes will be calculated on the total merchandise value. The tax amount will be shown on the review page before your submit your order as well as on the summary page that you see once the order is complete.
Regular shipping via UPS or USPS usually takes around 3 to 5 business days, while expedited shipping takes 2 to 3 business days on average.
We do our best to ensure the timely delivery of all orders. Please note that we are only provided with an estimated delivery date from UPS. National mail carriers are experiencing a higher volume of shipments during this time due to holiday shopping.
Shipping is free for orders of $60 and above, as well as subscriptions.
You will be charged for shipping if:
Orders are processed in one business day.
Orders placed after 2PM EST will ship the next business day. Orders placed after 2PM EST on Friday will ship out on Monday.
We do our best to ensure the timely delivery of all orders. Please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.
National mail carriers may experience a higher volume of shipments during the holidays due to an influx of shipping.
The best way to check your shipping status is to use the tracking number we emailed you.
Once your order has been shipped and tracking information has been provided - Hello Flora® reserves the right to not be held responsible for any lost or stolen packages.
Unfortunately, lost, stolen, and discarded shipments are out of our control after they've been shipped out from our facility and we do not insure our shipments.
If this occurs you have the option of filing a claim through USPS: https://www.usps.com/help/claims.htm or with your local police department.
If you are unsure whether your order was successfully placed, don't worry! Once an order is submitted with your email, we review the details, and you will receive email confirmations.
If there is any issue with the order confirmation or if you wish to update your email, please reach out with the email associated with the purchase, and we will be happy to assist.
We apologize if an item was missing from your order. Please reach out to our Customer Support team and we would be more than happy to help you get the items you purchased!
If an order has been dispatched to an incorrect address, we recommend contacting the shipping carrier directly to reroute the package. Please always ensure your account address is up-to-date to avoid such issues. If an issue with delivery arises, we will endeavor to provide assistance where possible once notified.
We assure you that short-term exposure to heat during transit should not affect the efficacy of the probiotics. Once received, store the product in a cool, dry place to maintain its quality.
Consistency is definitely key when it comes to maintaining wellness and keeping uncomfortable symptoms at bay.
However, if you’ve been taking your Hello Flora supplements daily and practicing good hygiene, missing a few doses will likely not “mess up” the progress you’ve made.
When you do receive your new order, take a dose of supplements right away, then continue to take daily, and you should be right on track to achieving or maintaining your health goals.
We do not ship internationally.
We only ship within the United States and Canada at the moment.
With Hello Flora®'s subscription option, you can be sure to receive the products you need, when you need them - on your schedule, and at a 10-15% OFF discount.
And the best part? You don't have to wait until you run out of product to realize you need to purchase more.
You don't need to set reminders to repurchase your supplements either.
Simply create an account, set the subscription for the products you need, and never have to worry about not having your Hello Flora® products!
You will also be a part of our loyalty program that you can stack up points to use for future orders.
You may change, skip, pause or cancel your subscription anytime before your next order is processed. There is no minimum order commitment and no cancellation fee.
Log in to your account and open Manage Subscriptions. Cancellation stops future renewals; orders already processed remain covered by our 30-day money-back guarantee. If you need help, contact us.
You may change, skip, pause or cancel your subscription anytime before your next order is processed. There is no minimum order commitment and no cancellation fee.
Log in to your account and open Manage Subscriptions. Cancellation stops future renewals; orders already processed remain covered by our 30-day money-back guarantee. If you need help, contact us.
You may change, skip, pause or cancel your subscription anytime before your next order is processed. There is no minimum order commitment and no cancellation fee.
Log in to your account and open Manage Subscriptions. Cancellation stops future renewals; orders already processed remain covered by our 30-day money-back guarantee. If you need help, contact us.
You can access your account by clicking "Account" on the top right hand corner of the menu bar.
To change your subscription, go to your account.
On the subscription page, you can manage your entire account. Here are some of the important things you can do on this page:
You may change, skip, pause or cancel your subscription anytime before your next order is processed. There is no minimum order commitment and no cancellation fee. Orders already processed remain covered by our 30-day money-back guarantee. Contact contact@helloflorawellness.com if you need help.
To update your payment information for managing subscriptions, please follow these steps:
These changes will ensure that future subscription orders are processed with your new payment details.
To update your billing and shipping address, visit your account, here. Once you've logged in, click on "My Addresses"
Then simply click "Edit" and update any of the addresses you have on file.
Yes, you can change the quantity of your order by going to your Account manager:
Then click on "Subscriptions:"
Once you've arrived at your subscription page, you can manage your entire account.
Here are some of the important things you can do on this page:
To change the quantity of product scroll down and click on "Upcoming orders ".
Finally, click on "Quantity" and enter the amount of products you would like to receive in your next subscription.
Changing from a monthly subscription to a quarterly subscription (or vice versa!) is easy.
Go to your Hello Flora account.
Click My Subscriptions > Manage Subscriptions.
You’ll be able to update your subscription to the frequency that works best for your schedule.
Yes, you can skip an order by first going to your "Account" manager:
Then click on "Subscriptions"
Once you've arrived at your subscription page, you can manage your entire account.
Here are some of the important things you can do on this page:
To skip an order, click on "Upcoming orders" and select one order
From there, you must scroll down and select "Skip this order"
You may change, skip, pause or cancel your subscription anytime before your next order is processed. There is no minimum order commitment and no cancellation fee. Orders already processed remain covered by our 30-day money-back guarantee. Contact contact@helloflorawellness.com if you need help.
You may change, skip, pause or cancel your subscription anytime before your next order is processed. There is no minimum order commitment and no cancellation fee.
Log in to your account and open Manage Subscriptions. Cancellation stops future renewals; orders already processed remain covered by our 30-day money-back guarantee. If you need help, contact us.
You may change, skip, pause or cancel your subscription anytime before your next order is processed. There is no minimum order commitment and no cancellation fee.
Log in to your account and open Manage Subscriptions. Cancellation stops future renewals; orders already processed remain covered by our 30-day money-back guarantee. If you need help, contact us.
You may change, skip, pause or cancel your subscription anytime before your next order is processed. There is no minimum order commitment and no cancellation fee.
Log in to your account and open Manage Subscriptions. Cancellation stops future renewals; orders already processed remain covered by our 30-day money-back guarantee. If you need help, contact us.
Hello Flora products do not have known side effects.
Hello Flora® products are safe to consume with antibiotics, even though the goal of Hello Flora® is to use less antibiotics. As always, we recommend you please consult your doctor or primary physician.
Due to FDA regulations, we are legally not allowed to call any of our products "treatments for Bacterial Vaginosis," nor would we.
Hello Flora® has a set of products that utilize clinically studied ingredients that influence a range of mechanisms in our body, such as lactic acid production and immunomodulation (regulation of the immune system). We only chose ingredients that have shown to help in certain mechanisms of actions (scientific way of saying how they work in our body), which affects the underlying issues.
There are no known side effects towards women who are pregnant or breastfeeding while taking Hello Flora® products. However, as always we encourage you to please consult with your doctor or primary physician.
Hello Flora® products are natural and do not pose any harm to children. However, please consult with their doctor or primary physician.
The short answer is YES! Hello Flora® is safe to take with your period. In fact, Hello Flora® products are great to take while on your period for many reasons. Read more about how Hello Flora® can help during menstruation here.
As always, we encourage you to please consult with your doctor or primary physician.
Hello Flora® is 100% safe for healthy adults. As always, we encourage you to consult with your doctor or primary physician.
Our prebiotic and probiotic products do not require refrigeration and are recommended to be stored in a cool, dry area such as your cupboard. This helps to prevent moisture from degrading the prebiotics over time.
For those who have trouble swallowing capsules, you can open them and pour the contents into approximately 200 ml of water or juice to consume. Many customers have found this method to be an effective alternative.
We recommend not taking our prebiotic capsules or any other products past their posted expiration dates to ensure safety and effectiveness.
Yes. Hello Flora products are shipped in discreet packaging. Your order will arrive in a plain mailer or box without product details displayed on the outside, so your privacy is protected.
Hello Balance is a daily supplement designed to support the vaginal, gut, and immune microbiomes. It combines 7 clinically-studied probiotic strains with a patented, non-fiber prebiotic (PreforPro®) to help maintain a healthy microbial balance – especially in women prone to imbalances like bacterial vaginosis (BV) or yeast infections.*
Unlike generic probiotics, Hello Balance is uniquely formulated for women’s intimate and digestive health. It includes clinically validated strains like Lactobacillus crispatus CCFM1110™ and Lactobacillus reuteri HR7™ – known for their vaginal health benefits – and PreforPro®, a prebiotic that targets harmful bacteria like E. coli without causing bloating. The formula supports both microbial balance and pathogen reduction, making it more comprehensive than standard probiotics.*
Take 2 capsules daily of Hello Balance with food. Try to take them at the same time each day for consistent results.
You do not need to refrigerate the Hello Balance capsules.
While taking Hello Balance, many users notice early improvements like less odor or bloating within 1–2 weeks. For more noticeable symptom relief – especially for vaginal discomfort – results often appear by weeks 2–4, with continued improvements over 1–3 months of consistent use.*
During your period: Yes, it’s safe to take Hello Balance and even recommended. Periods can disrupt vaginal pH, so continuing probiotics can help maintain balance.
While pregnant or breastfeeding: The strains used in Hello Balance are generally considered safe, but because this specific formula hasn’t been studied in pregnant women, we recommend checking with your OB-GYN before starting.
Hello Balance is formulated to:
Promote a healthy vaginal microbiome*
Relieve occasional odor, discharge, and itching*
Support vaginal pH balance*
Improve gut regularity and reduce bloating*
Strengthen your natural defenses by supporting immune health*
Help reduce recurrence of BV and yeast infections when used consistently*
Hello Balance includes 7 clinically-studied strains:
Lactobacillus acidophilus LA-14®
Lacticaseibacillus rhamnosus HN001™
Lactobacillus crispatus CCFM1110™
Lactobacillus gasseri HLG13™
Lactobacillus reuteri HR7™
Bifidobacterium lactis HN019™
Bacillus subtilis DE111®
These strains are chosen for their proven ability to support both gut and vaginal flora balance.*
PreforPro® is a breakthrough bacteriophage-based prebiotic – not a fiber. It targets and eliminates harmful bacteria like E. coli and Gardnerella, creating space for beneficial bacteria to grow. Unlike traditional prebiotics, it doesn’t cause bloating or gas, making it ideal for those with sensitive digestion.*
Yes, Hello Balance is safe to take long-term. All strains and ingredients in Hello Balance are backed by safety data for daily, long-term use. If you have a medical condition or are immunocompromised, consult your doctor before use.*
Hello Balance can be safely taken alongside most vitamins, supplements, and even antibiotics. However, if you're taking antifungals, immunosuppressants, or prescription medications, check with your healthcare provider to ensure compatibility.*
No worries, just take your next scheduled dose of Hello Balance as usual. Skipping a dose won’t undo your progress, but consistency is key for optimal results.*
Yes. Hello Balance includes probiotic strains that have been clinically studied for their ability to reduce symptoms and recurrence of both bacterial vaginosis (BV) and yeast infections (YI) – especially when used as a daily preventive. In clinical studies, these strains improved symptoms like itching, discharge, and odor, and significantly reduced infection recurrence over 3 to 6 months.*
Hello Balance is free from common major allergens including gluten, dairy, eggs, fish, shellfish, peanuts, soy, tree nuts, sesame, and sulfites above regulated limits.
Yes. Hello Balance contains clinically studied probiotic strains, including Lactobacillus crispatus CCFM1110™, L. reuteri HR7™, L. gasseri HLG13™, L. acidophilus LA-14®, and L. rhamnosus HN001™, which have been shown to help restore healthy vaginal flora, inhibit BV-related bacteria, and support vaginal health.*
Yes. Hello Balance contains clinically studied probiotic strains, including Lactobacillus crispatus CCFM1110™, L. reuteri HR7™, L. gasseri HLG13™, L. acidophilus LA-14®, and L. rhamnosus HN001™, which have been shown to help inhibit Candida species, reduce vaginal inflammation, and help restore healthy vaginal flora – supporting the prevention and management of yeast infections.*
Yes. Hello Balance contains Lactobacillus acidophilus LA-14® and L. rhamnosus HN001™, which have been shown to help restore healthy vaginal flora – a key factor in supporting urogenital health and reducing the risk of urinary tract infections, including recurrent cystitis.*
Yes. Hello Balance contains clinically studied probiotic strains and a bacteriophage prebiotic, PreforPro®, that support digestive health by promoting beneficial gut bacteria, improving microbiome balance, aiding regularity, and helping inhibit harmful microorganisms.*
The probiotics in Hello Balance that support digestive health* are:
Lactobacillus acidophilus LA-14®
Bifidobacterium lactis HN019™
Lactobacillus rhamnosus HN001™
Lactobacillus reuteri HR7™
Lactobacillus gasseri HLG13™
Bacillus subtilis DE111®
Yes. Hello Balance contains Lactobacillus acidophilus LA-14®, which has been shown in studies to support skin repair and strengthen the skin’s barrier function.*
Yes. Hello Balance contains multiple clinically researched strains and a bacteriophage prebiotic shown to help support immune health. Ingredients such as PreforPro®, Lactobacillus acidophilus LA-14®, Bifidobacterium lactis HN019™, Lactobacillus rhamnosus HN001™, and Bacillus subtilis DE111® have documented immune-modulating effects, ranging from supporting beneficial gut bacteria and regulating cytokine responses to enhancing specific immune defenses.*
Yes. Hello Balance contains clinically studied probiotic strains that help restore and maintain healthy vaginal flora, inhibit bacterial vaginosis–causing pathogens, and reduce vaginal inflammation – addressing key underlying causes of vaginal odor.*
Yes. Hello Balance contains probiotic strains shown to help restore healthy vaginal flora, combat bacteria and yeast linked to bacterial vaginosis and Candida infections, and reduce inflammation – addressing common causes of vaginal itching.*
Yes. Hello Balance contains probiotic strains shown to help restore healthy vaginal flora, combat bacteria and yeast linked to bacterial vaginosis and Candida infections, and reduce inflammation – addressing common causes of abnormal vaginal discharge.*
Yes. Hello Balance contains probiotic strains that help restore healthy vaginal flora, fight bacteria and yeast linked to infections, and reduce inflammation – addressing common causes of vaginal irritation and promoting overall comfort.*
While not specifically formulated for vaginal dryness, Hello Balance supports overall vaginal health by restoring healthy flora, repairing vaginal mucosa, and reducing inflammation – factors that can help improve comfort and moisture levels.*
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